Join Our Team!

The Transportation & Construction department is looking for a Traffic Operations and Control Manager.

The Work You Will Be Involved In:

This position manages the field operations on the transportation network and ensures coordination of all activities on the public right-of-way.

• Manages the operation of the electronics shop (traffic signals), sign shop, and the detour coordination work group.
• Manages the delivery of annual capital and maintenance programs for traffic signal infrastructure, traffic signs, and pavement markings.
• Manages the delivery of detour coordination including the design, set-up, maintenance, and removal of detours within the City right-of-way.
• Prepares and controls budgets and is accountable to meet approved service levels.
• Develops initiatives and projects for inclusion in the department’s annual Business Plan and leads their delivery.
• Develops and implements business and operational strategies and policies to provide the most cost-efficient delivery of programs, considering internal, external, and other delivery mechanisms.
• Manages assigned staff, hires, assigns work schedules, assesses staffing needs, identifies and pursues other resources if necessary. Plans and approves staff development. Responsible for performance management and disciplinary action when required.
• Develop and maintain service levels documents for: traffic signal installation and maintenance, roadway pavement line marking installation and maintenance, traffic signage installation and maintenance, detour coordination, etc.
• Provides resources for delivering the programs and defines equipment and material needs. Assesses resources required and develops business cases for additional FTEs and equipment or contracted services.
• Ensures compliance with legislated regulations, standards, guidelines, civic bylaws, policies and procedures and collective bargaining agreements.
• Reviews current practices, research industry standards and facilitates improvements in current procedures and methods to achieve improved financial and program performance.
• Develops and directs business processes for annual work-tracking, job-costing, program efficiency evaluation, benchmarking, quality control and assurance systems, and various operational support systems.
• Prepares City Council and Committee reports and assists the Director and GM as required at City Council and Committee meetings.
• Collaborates with other departments and represents Transportation on cross-departmental initiatives and projects.
• Acts as the Director of Transportation, as required.
• Performs other related duties as assigned.

Who We Are Looking For:

Core Competencies:

• Operations Management: Expertise in overseeing the operation of diverse infrastructure systems, including traffic signals, sign shops, and detour coordination work groups. Proven ability to manage the delivery of capital and maintenance programs efficiently.
• Project Management: Skilled in the design, setup, maintenance, and removal of detours, with a focus on ensuring timely and cost-effective project completion within the City right-of-way. Strong experience in developing and leading initiatives that align with departmental goals and the annual business plan.
• Staff Leadership & Development: Experienced in managing and leading teams, including staff recruitment, performance management, and staff development. Skilled in creating work schedules, identifying staffing needs, and taking appropriate action when necessary, including disciplinary measures.
• Business & Operational Strategy: Adept at developing and implementing business and operational strategies that optimize service delivery. Ability to integrate internal, external, and alternative delivery mechanisms to achieve cost-effective results.
• Continuous Improvement: Strong ability to analyze current practices, research industry trends, and facilitate improvements to enhance financial performance, program efficiency, and operational methods.
• Process Development & Optimization: Expertise in developing business processes related to work tracking, job costing, program efficiency evaluation, and quality assurance systems. Skilled in benchmarking and continuous process improvement to achieve operational excellence.
• Communication & Collaboration: Effective communicator with the ability to report to City Council and assist senior leadership in meetings. Strong collaborator, working seamlessly with cross-departmental teams and external stakeholders.
• Asset Management & Resource Planning: In-depth knowledge of asset management principles. Capable of assessing resources, defining equipment/material needs, and developing business cases for additional FTEs, equipment, or contracted services.

What We Are Looking For:

• A degree in engineering or a related field with 7-9 years of progressive work experience in a supervisory capacity in the infrastructure maintenance and operations environment OR post-secondary education with at least 12 years of relevant experience in infrastructure maintenance and operations with 10 years of that experience being in a supervisory role, may also be considered. 
• Through knowledge of materials, methods, equipment and techniques, principles and practices of engineering applied to the installation, operation, and preservation of municipal infrastructures.
• Thorough knowledge of quality assurance and quality control practices.
• Knowledge of asset management principles.
• Ability to identify, analyse and resolve complex problems with minimal supervision.
• Ability to communicate and provide leadership to effect policy and procedural changes.
• Ability to use various software packages such as databases and custom software packages 
• Ability to establish and maintain effective working relationships with City officials, staff, Union representatives, representatives of other agencies, and the public.
• Skill in facilitation in a multidisciplinary environment.

Apply with us:

If you are interested in the Traffic Operations and Control Manager position, but don't have all these qualifications - apply anyway. All applicants will be considered with an emphasis on relevant experience, education, and applicable skills.