Job Summary

Under supervision of the Recreation Services Manager (Customer Service), this position coordinates the scheduling of staff for department sites using an automated system.

Duties & Responsibilities

• Coordinates, in consultation with supervisors, the collection, entry and revision of the staff resource requirements in an automated scheduling system for designated work sites.
• Develops preliminary work schedules and assigns staff to approved work schedules, for each work site, in accordance with approved policies, and presents them to supervisors for review and final approval.
• Ensures that the staffing schedules are distributed to each of the department sites in time for posting.
• Adjust and modify work schedules including assigning staff as required to ensure required staffing levels are maintained.  For example, coverage for vacation, illness, and changes to service levels.
• Evaluates system reports regarding the status of staff scheduled.  Investigate and address staff scheduling issues that do not align with department objectives.
• Provides training for staff regarding scheduling.
• Consults the systems support staff regarding the scheduling system and related items.
• Responds to employee inquiries regarding staff schedules and assignment.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

⦁    Grade 12 education
⦁    Graduation from a one-year post-secondary business-related program, or equivalent (such as Recreation Management, Kinesiology, Business).
⦁    Four years' related staff scheduling experience.

Knowledge, Abilities and Skills:
⦁    Considerable knowledge of modern office practices, technologies, and procedures.
⦁    Considerable knowledge of project planning and staff scheduling.
⦁    Considerable knowledge of labour regulations and collective agreements in a unionized workforce.
⦁    Demonstrated ability to maintain attention to detail.
⦁    Ability to organize a high volume of work, prioritize tasks, meet deadlines and achieve assigned deliverables.
⦁    Ability to prepare and present reports.
⦁    Ability to communicate effectively, orally and in writing.
⦁    Ability to interpret, and make decisions in accordance with, approved policies and procedures.
⦁    Ability to develop and present training sessions for relevant staff.
⦁    Ability to establish and maintain effective working relationships.
⦁    Demonstrated problem-solving skills.

Additional Requirements

Evening and weekend work may be involved.