Job Summary

Under supervision of the Revenue Collections and Customer Service Manager, this position leads collection and enforcement activities related to property tax.

Duties & Responsibilities

• Leads the tax enforcement process, including preparation of reports to City Council, lien registration, ensuring correct Land Titles information, interpretation and enforcement of applicable Provincial Acts and Municipal Bylaws, and consultation with the Office of the City Solicitor.
• Leads collection activities for outstanding Accounts Receivables for Corporate Revenue Division.
• Provides daily direction, support and training to staff.
• Researches and responds to complex customer and staff issues related to property tax collection and enforcement.
• Reviews and makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.
• Participates in all phases of collection, inspection and clerical duties involving business and taxi licensing.
• Participates in the collection of utility bills, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college 
  OR
  Graduation from a one year, post-secondary business related program.  
• Five years' progressively responsible related experience, including a minimum of two years’ experience in tax enforcement and utility collections.

Knowledge, Abilities and Skills:

• Considerable knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Considerable knowledge of tax collection and enforcement procedures, including relevant provincial and municipal legislation.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities
• Ability to effectively provide guidance and training to staff.

Requires Security Check