Job Summary

Under supervision of the Banking and Revenue Operations Manager, this position is responsible for supervising the processing of payments and related data for the Corporate Revenue Department.

Duties & Responsibilities

• Supervises, supports, develops and evaluates staff. Assists with ongoing performance management, including development of performance expectations for quality and service standards.
• Supervises data and payment processing operations and identifies opportunities for improvement while ensuring alignment with departmental objectives.
• Reconciles and verifies financial transactions, investigates discrepancies, and ensures compliance with risk management practices, internal controls, financial regulations and audit requirements.
• Provides payment-related support to stakeholders, including managing EFT vendors, processing foreign currency and batch payments, and performing payment refund and invoicing processes.
• Serves as the escalation point for complex issues and complaints, liaising with internal teams, external agencies, and the public.
• Reviews, recommends and supports the implementation of revisions to the standards, procedures, internal controls and forms related to payments and data processing.
• Supports the implementation and enhancement of new systems and technologies.
• Perform other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a two-year, post-secondary program in financial services, accounting, business or related field.
• Four years’ experience in financial services and/or coordinating the processing of revenue transactions and data, including two years’ in a supervisory role. 

Knowledge, Abilities and Skills:

• Considerable knowledge of payment systems, cash handling processes, reconciliations and financial controls.
• Demonstrated ability to coordinate, supervise and coach staff.
• Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Demonstrated ability to analyze data, identify underlying issues, and recommend required changes.
• Demonstrated ability to analyze and make decisions in accordance with established policies and procedures related to accounting and business practices.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality.
• Skill in the use of a computer using the Microsoft Office Suite. 

Requires Security Check