Job Summary

Under the supervision of the Information Technology Coordinator, this position performs a variety of administrative, analytical, and support duties related to corporate data-only connectivity services.

Duties & Responsibilities

• Supports the onboarding and offboarding of employees to the data-only device program.
• Communicates with the telecom vendors for the purchase, change and cancellation of data and landline services.
• Identifies and recommends optimal data plans for the users and regularly monitors and evaluates effectiveness of those plans.
• Assists with the enrolment of data-only devices in Mobile Device Management (MDM) and verifies the MDM is successfully implemented on all tablets.
• Provides reporting and analysis on data usage trends, costs, savings, and optimization opportunities to support informed decision-making.
• Manages data-only plan with the City to ensure only eligible employees are taking advantage of the plan.
• Monitors, tracks and verifies invoices to ensure they are accurate and that expenditures are within approved budgets.
• Provides operational management of contracts to identify exceptions such as usage overages, extra charges (including out‑of‑country usage), and suspensions of lines that have been inactive for extended periods.
• Evaluates current processes and identifies opportunities for efficiency and improvement.
• Works with the telecom vendor to ensure that devices procured are supported by our MDM technology.
• Provides advice and guidance to users to maximize use of data plans and services.
• Provides first-level user support for installations, troubleshooting, onboarding training, Wi-Fi connectivity, corporate applications and data wiping when required.
• Manages the inventory of data-only devices and accessories.
• Ensures adherence to Corporate and Department policies, procedures, standards and relevant legislation.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education
• Graduation from a recognized business college.
• Four years’ related experience in Mobile and Data services administration, telecommunications, device management, or a related field.
• Considerable knowledge of modern office practices and procedures.
• Demonstrated ability to deal courteously, tactfully and effectively with customers.
• Ability to establish and maintain effective working relationships.
• Ability to work with minimal supervision.
• Ability to communicate effectively, orally and in writing.
• Skill in the operations of a computer with word-processing, spreadsheet and database software.
• Highly proficient in use of all types of mobile devices.
• Ability to learn and adapt to new technologies.