Join our Team!

The City of Saskatoon is looking for our next Director of HR Shared Services to drive organizational development, talent acquisition, total rewards, and workforce excellence in a dynamic unionized environment!

The work you'll be involved in:

As a member of the HR Leadership Team, the Director of HR Shared Services is responsible for all aspects of the shared services provided by the Human Resources Division including Organizational Development, Total Rewards, Talent Acquisition and Workforce Planning.  

This position participates in the establishment of the long and short-range plans, budgets, policies, procedures and staffing requirements for the Department and acts as a strategic advisor to the Chief Human Resources Officer on all aspects of the shared services. This position:

• Manages the activities of the Shared Services department by directing the work of professional and technical staff in all matters relating to Organizational Development, Total Rewards, Talent Acquisition and Workforce Planning.
• Coaches, mentors, supports and motivates staff, by providing career planning, education and skills training.
• Responsible for the performance management and development of assigned staff and ensures performance and development plans are in place to support staff career development.
• Develops and oversees the implementation of corporate policies, procedures, programs and standards related to shared services.
• Collaborates with partners and stakeholders in the development and support for best practices for the delivery of shared services.
• Ensures compliance with various laws, regulatory requirements, and collective bargaining agreements.
• Implements and manages shared services changes in order to fulfil all legislative, collective agreement and business requirements.
• Designs, develops, standardizes and reviews/updates Shared Service processes, documentation, audit processes, policy and procedures with an emphasis on ensuring compliance with applicable legislation and alignment with the strategic direction of the organization.
• Directs, manages, coordinates and oversees HR projects and initiatives.
• Establishes and maintains effective working relationships with union representatives to manage the implementation of key initiatives and program supported by shared services.
• Works collaboratively with the Chief Human Resource Officer and other HR Directors to develop service delivery standards to effectively meet client’s service demands and needs by identifying service gaps and opportunities for service improvements and enhancements.
• Maintains current knowledge of related technological advancements and provides technical expertise in evaluating new technology trends and requirements.
• Develops, manages and maintains relationships and work requirements with third-party vendors and other internal partners.
• Implements and manages controls and audit requirements to ensure Shared Service systems and processes are meeting applicable standards.
• Develops and monitors Division key performance indicators (KPI’s) and makes appropriate changes to KPIs and advise and address when service standards are not being met.
• Performs other related duties as assigned.

Who we are looking for:

Core Competencies:

Accountability – Takes personal ownership and responsibility for the quality and timeliness of work commitments and departmental commitments to achieve results.  Follows City of Saskatoon guidelines, standards, regulations and principles.  Demonstrates reliability and integrity on a daily basis.
Adaptability – Adapts and responds to new and changing conditions, priorities, technologies and requirements.  Embraces change while developing innovative and creative solutions to emerging issues and opportunities. Applies versatility, reasoning and innovativeness in the face of change.
Collaboration – Demonstrates flexibility in new and changing situations.  Works cooperatively and effectively with others to reach a common goal. Gets others excited about and committed to furthering the corporation’s objectives.  Participates actively in group activities and fosters a collaborative work environment.
Embraces Diversity – Is sensitive to cultural and other differences in others and responds accordingly.
Effective Communication – Expresses and transmits information with consistency and clarity to a variety of audiences (citizens, colleagues, management). Is an active listener and engages the audience to ensure the message is delivered and understood. Creates a positive first impression with confidence and respect.  
Service Orientation – Gives superior service to internal and external customers (citizens, City Councillors, stakeholders, management and colleagues), with a focus on meeting citizen’s needs.  Builds value in the work conducted and in results achieved.

Leadership Competencies:
Engagement – Mobilizing employees, citizens, and partners. Demonstrated ability to lead, motivate, empower and mobilize individuals and groups to work toward a shared purpose in the best interests of the organization and the City of Saskatoon.  Builds and maintains high level of credibility with staff, partners and/or citizens. 
Pragmatic Decision Maker – Recognizes priorities and changing approaches.  Shows common sense and intuitive judgment abilities to analyze and synthesize a wide array of subjective and objective information to recommend appropriate short term and long term direction and goals for their department or division.
Turning Strategy into Action  –  Analyzes and interprets the strategic organizational direction, has a firm understanding of the vision, mission, values and objectives of the workplace, applies these to develop responsibilities, tasks, goals and implement initiatives that align with long term plans and growth.  Reflects on past experience, organizational practices and processes in order to determine the correct course of action.  
Team Building – Understands and applies concepts and techniques to build and support effective work teams. Sets the tone and standards for team behaviors. 
Political Acumen – Politically astute and sensitive to City Council's issues.  Maintains and develops relationships inside and outside of the organization to ensure best practices and enhance general knowledge.  
Innovation Management – Has good judgment about which creative ideas and suggestions will work and how to operationalize them. Is deliberate in encouraging the creative process in others.

What we are looking for:

• Degree in business or related area with preference for human resources, organizational development, instructional design or training and development.  
• Minimum of 10+ years of directly related HR experience in a unionized environment.  Previous leadership experience is required.
• HR accreditation such as CPHR (Chartered Professionals in Human Resources) preferred.
• Equivalent combination of education and experience may be considered.
• Demonstrated ability to effectively work in a highly unionized environment.
• Ability to lead and model the organizational values (people, trust, integrity, respect, safety, courage) and culture by demonstrating behaviours of accountability, transparency, high performance, innovation and collaboration.
• Demonstrated ability to actively listen, ask questions to understand, be transparent with business practices in order to build trust and strengthen relationships.
• Demonstrated ability to establish and maintain credibility with audiences at all levels.
• Demonstrated ability to lead a team, as well as to influence peers and senior leadership through a collaborative approach.
• Ability to lead the development, implementation, execution and review of new (or renewed) business processes and strategies.
• Demonstrated ability to lead the design, delivery, implementation and sustainment of Quality Management strategies, programs and tools.
• Ability to build strong, trust-based partnership with senior business leaders and stakeholders
• Demonstrated ability in issues management and process improvement, combined with the ability to influence and engage management and employees.
• Ability to build a high-performance team and to mentor, coach and develop staff.
• Ability to be resourceful and prioritize in a fast-paced environment.
• Ability to problem solve and address complex issues with substantial corporate impact.
• Advanced communication skills, including verbal, written, interpersonal, and presentation skills with the ability to effectively interact with, and influence stakeholders at all levels.
• Demonstrated ability to reduce typical business information silos in order to increase cooperation and communication and work more effectively across business functions.
• Possession of a valid Saskatchewan Class 5 Driver’s Licence.