Job Summary

Under supervision of the Utility Systems Manager, this position will be responsible for the daily operation and monitoring of the Advanced Metering Infrastructure (AMI) network.

Duties & Responsibilities

• Performs daily analysis of AMI network data to ensure the overall health of the network is maintained and any performance issues are addressed.  
• Provides recommendations on identified areas of improvement.  
• Provides reports to management regarding the results, as required.
• Coordinates with other business units, internally and externally, to perform preventative maintenance of the AMI network, including monitoring/verifying smart meter data is processed, acting on meter communication errors, and reporting on operational alarms.
• Identifies meter and collector issues and creates/monitors a tracking system for these issues.
• Investigates data collection exceptions (i.e. meters not meeting success criteria) and identifies assets in need of improvement.  
• Provides direction to operational areas to resolve identified problems.
• Coordinates and ensures the completion of certain aspects of AMI operations, including adding, removing and modifying meters.
• Tests new versions of firmware, and other related updates, prior to deployment.
• Analyzes success rate readings to ensure vendor service level agreements are being met.
• Develops and maintains documentation regarding AMI processes and procedures.
• Performs the duties of the Data Analyst (MDM), as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a two-year, post-secondary, business administration, information systems, business analysis or related program.
• Three years’ related experience in utility billing and metering.

Knowledge, Abilities and Skills:

• Considerable knowledge of utility billing and metering principles and practices.
• Knowledge of the techniques, methods and processes used to evaluate, review, implement and modify computerized systems.
• Knowledge of SQL language and SQL statement best practices.
• Ability to analyze data, identify underlying issues/problems and recommend required changes.
• Ability to effectively handle multiple, concurrent demands while maintaining a high degree of accuracy and attention to detail.
• Ability to establish and maintain effective relationships with co-workers, representatives of other agencies and the public.
• Ability to communicate effectively orally and in writing, including the ability to prepare and present reports.
• Skill in the use of a computer using the Microsoft Office suite.