Job Summary

Under supervision of the Collections Coordinator, this position is responsible for the collection of outstanding accounts, including utility accounts, property taxes, SARs, etc.

Duties & Responsibilities

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and other related items.
• Processes Customer Information System (CIS) entries to progress accounts to the appropriate collections phase.
• Researches and responds to customer and staff inquiries related to the collection of outstanding accounts.
• Assists customers with service reconnections and ensures all proper procedures have been followed.
• Investigates customer accounts determined to be uncollectable and documents the required information in order to initiate further collections activities.
• Establishes deposit amounts required for commercial and residential services, as required.
• Makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.
• Assists with the collection, inspection and clerical duties involving business and taxi licensing, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Graduation from a business college or post-secondary school certificate in business or related field.
• Four years’ progressively responsible experience resolving concerns of external customers.

 

Knowledge, Abilities and Skills

• Knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Ability to maintain confidentiality.
• Skill in the use of a computer using the Microsoft Office Suite.

Requires Security Check