Job Summary

Under supervision of the Clerical Supervisor 13, this position performs moderately complex secretarial and clerical duties.

Duties & Responsibilities

• Types, formats and processes a variety of Departmental correspondence, tenders, manuals and reports, including reports for submission to City Council and its subcommittees, from written copy and electronic sources using appropriate business English. 
• Receives and processes payments for various Department revenues and balances and deposits receipts.  Prepares and processes a variety of forms and documents.
• Screens in-person and telephone enquiries and determines appropriate initial action.
• Enters data into database systems and spreadsheets, ensures the integrity of the data, and produces reports.
• Uses effective customer service techniques in the performance of all duties.
• Prioritizes duties and responsibilities to meet established guidelines and timelines.
• Acts as secretary for meetings by arranging meetings, preparing agendas, and taking and transcribing minutes, as required.
• Assists with records management, manual and automated, for the Department.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Graduation from a business college.
• Typing speed of 55 w.p.m.
• Three years' diversified and progressively responsible office experience.
• Thorough knowledge of business English and arithmetic.
• Considerable knowledge of modern office practices and procedures.
• Demonstrated ability to process cash transactions according to acceptable cash handling practices.
• Demonstrated ability to provide effective customer service.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize duties and responsibilities.
• Ability to make decisions in accordance with established parameters.
• Ability to take and transcribe minutes rapidly and accurately.
• Demonstrated skill in the operation of a computer using MS Word and Excel.