Job Summary

Under supervision of the Customer Service Manager, this position performs clerical duties for the Department.

Duties & Responsibilities

• Screens, and directs to the appropriate party, a variety of in-person and telephone enquiries for the department.
• Types, edits and creates a variety of letters, applications, permits, estimates, reports etc., from electronic and written sources.
• Collects data regarding utilities and enters it into software applications, including Metrix, Access and Excel. Compares base line utility measurements with actual readings supplied by utility provider.
• Enters and monitors energy and utility measurements as well as rate-change data.  Monitors and revises database to ensure the accuracy and integrity of the data.  
• Maintains the computerized memo system.
• Maintains the Department filing system.
• Distributes and picks up mail.
• Maintains the Department library.
• Assists with coordinating and maintaining office records, including file review and storage preparation.
• Performs other related duties as assigned.

Qualifications

Education, Training & Experience Requirements:

• Grade 12 education.
• Graduation from a business college.
• Typing speed of 45 w.p.m.
• Two years' diversified and related office experience.

Knowledge, Abilities & Skills:

• Knowledge of business English and arithmetic.
• Knowledge of modern office practices and procedures.
• Demonstrated ability to perform advanced word-processing functions such as graphics, macros, merge and tables.
• Ability to establish and maintain effective working relationships.
• Demonstrated customer service skills.
• Skill in the operation of modern office equipment, including a computer with graphics and Microsoft Office applications.