Job Summary

Under supervision of the Clerk 11, this position serves customers, who use the Forestry Farm Park and Zoo, and performs a variety of functions including reception and general admission.

Duties & Responsibilities

• Processes general admission, Zoo season pass sales, etc., using an automated point-of-sale system, and receives customers entering the facilities. 
• Provides program and service information including schedules, program description, policy explanation, and facility rental information.
• Responds to related complaints and enquiries in accordance with established policy and procedure.
• Prepares shift revenue balancing report, balances transactions to report, balances cash float, and prepares a bank deposit.
• Forwards any rental and event inquiries to the supervisor for processing.
• Enters admission pass usage information and revenue summaries into computer databases.
• Performs general office functions such as filing and word processing, as required.
• Assists supervisory staff in providing shift orientation for new staff.
• Performs other related duties as assigned.

Qualifications

Education, Training, and Experience Requirements

• Grade 12 education. 
• One year related cash-handling experience in a customer service environment.

Knowledge, Abilities and Skills

• Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue (cash) collection reports.
• Knowledge of customer service principles and practices.
• Ability to interact with customers and remain calm when dealing with customers during high volume periods.
• Ability to provide responsive customer service, and convey confidence and competence.
• Ability to maintain records and to make accurate arithmetic calculations.
• Ability to understand and execute oral and written instructions.
• Ability to establish effective working relationships.
• Skill in the operation of office equipment and automated systems, including a programmed cash register.

Requires Security Check

Additional Requirements

Shift work and weekend work is involved.