Job Summary

This position performs a wide range of functions related to the efficient delivery of special needs transportation services.

Duties & Responsibilities

• Supervises, schedules and trains staff.  Assists with the recruitment process and performs performance management process
• Maintains records associated with all Transit staff training programs, vehicle accidents, adjudications and operator certifications and assessments.
• Participates in investigations and analysis of workplace accidents, report’s findings and recommends corrective action.
• Reviews and inputs daily payroll entries and makes adjustments as required.
• Assists with bridging in the event of vehicle breakdown.
• Manages inventory including the procurement of uniforms and footwear.
• Provides support and assistance with special needs transportation customer service and registration, service delivery initiatives and implementation, policy development and implementation, quality control, statistical and demographic analysis, research and reporting.
• Collects, monitors, analyses and reports special needs transportation data in response to internal and external requests.  Manages special needs transportation database systems.
• Assists with the preparation of reports, including the Annual Report, and provides research assistance for efficient and innovative approaches to special needs transportation service delivery.
• Responds to enquiries from the public including investigating and resolving customer complaints.
• Participates in public consultation and community meetings related to special needs transportation as directed by the Access Transit Manager.
• Relieves Access Transit Operators in emergent situations.
• Performs other related duties as assigned.
• Works with Fixed Route Transit on special assignments and provides assistance on the road as needed.  

Qualifications

• Successful completion of one year of a recognized post-secondary program in a related discipline.
• Four to six years’ progressively responsible experience in public transportation special needs service delivery, including two years’ supervisory experience.
• Possession of a valid Saskatchewan Class 4 Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Demonstrated ability to provide supervision, leadership and training in order to achieve desired results.
• Ability to manage and maintain various databases.
• Ability to express ideas effectively, orally and in writing.
• Ability to solve complex problems and manage conflicts in a positive and timely manner.
• Ability to maintain effective working relationships with the public, civic officials and co-workers.
• Skill in the use of a computer with word-processing, database and spreadsheet software.

Requires Security Check

Additional Requirements